Frequently Asked Questions
Is Shopping on Our Website Secure?
Yes. Your security and privacy are important to us. Our website uses secure, encrypted technology to help protect your personal and payment information throughout the checkout process.
Payment details are processed securely through trusted payment providers and are not stored directly by TRIMZY, so you can shop with confidence.
Is Shipping Free?
Yes! We offer FREE standard shipping on orders placed today. Your order will be delivered directly to your door and includes tracking, so you can follow its journey every step of the way.
Can I Cancel My Order?
Yes. You can cancel your order without any conditions as long as it has not yet been dispatched.
If your order has already been dispatched, it can be cancelled in accordance with the terms outlined in our Returns Policy.
Where Is My Order Confirmation?
Your order confirmation is automatically sent to the email address you entered at checkout.
If you can’t find it, please check your spam or junk folder. If it’s still not there, contact us at support.trimzy@gmail.com and we’ll be happy to help.
Wrong Order Details?
Please contact us as soon as possible at support.trimzy@gmail.com with your order number and the correct details.
If your order hasn’t been dispatched yet, we’ll do our best to update the information before it ships.