Shipping policy

& Returns

Thank you for shopping with TRIMZY. We want to make your shopping experience as smooth as possible, so please read our Shipping & Returns Policy carefully.

Order Processing

Once your order has been placed, our team will begin preparing it for shipment.

Orders may take up to 3 business days to be processed before dispatch.

Once your order has been dispatched, the estimated delivery time is 9–14 business days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, public holidays or other logistical disruptions.

Shipping Costs

Shipping costs, including any free-shipping promotions or optional delivery methods, will be clearly displayed at checkout before you complete your purchase.

Where We Ship

Our Australian store currently ships to addresses within Australia.

Orders are currently fulfilled and shipped from our international suppliers and fulfilment partners, including suppliers located in China.

Lost or Damaged Packages

If your order has not arrived within the expected timeframe, arrives damaged, or you experience any other delivery issue, please contact our customer support team.

We will review the issue and assist you with an appropriate resolution.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Delivery Address

Please make sure that the shipping information provided when placing your order is complete and accurate.

Customers are responsible for providing the correct delivery details. If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping costs may apply if the order needs to be resent.

Taxes, Duties and Import Charges

Any applicable taxes, duties or import charges will be handled in accordance with applicable Australian law and the requirements applying to the order.

Where any applicable charges are payable by the customer, this will be communicated where reasonably possible.

Age Requirement

You must be at least 18 years old to place an order through our website.

Order Cancellations

You may request to cancel your order within 24 hours of placing it.

If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, it can no longer be cancelled before delivery. You may still contact us regarding a return after receiving your order, subject to our return policy below.

This cancellation policy does not limit any rights or remedies available to you under the Australian Consumer Law.

30-Day Trial

TRIMZY offers a 30-day trial period from the date your order is delivered.

During this period, you may open, install and try the products in your home.

If you decide that the products are not right for you, you may request a return within the 30-day trial period, subject to the conditions below.

1. The Full Bundle Must Be Returned

Our Vacuum Hooks are sold in bundles of 4 and multiples thereof, depending on the quantity purchased.

Returns under our 30-day trial apply to the full quantity purchased as part of the applicable bundle/order.

For example:

If you purchased 4 hooks, all 4 must be returned.
If you purchased 8 hooks, all 8 must be returned.
If you purchased 12 hooks, all 12 must be returned.

You cannot purchase 8 hooks, keep 4 and request a refund for the remaining 4 under the 30-day trial.

2. You May Try the Products

Our trial period is designed to allow you to genuinely try the products.

You may open the packaging, install the hooks and use them in accordance with the product instructions.

For a change-of-mind return under our 30-day trial, all products and components included in the return must be returned complete, clean and in good condition, without damage caused by misuse or use contrary to the product instructions.

Products damaged by the customer, including products with breakage, cracks, significant scratches, bending, missing components, permanent stains or damage caused by improper use, may not qualify for our voluntary 30-day trial refund.

These conditions apply to our voluntary 30-day trial and do not limit your rights in relation to faulty, defective or non-compliant products under the Australian Consumer Law.

3. Requesting a Return

Before returning your products, please contact TRIMZY Customer Support:

Email: support.trimzy@gmail.com

Please include your order number and relevant information about your return request.

We may reasonably request photographs or videos of the products where necessary to assess the return.

Please do not send products back before receiving return instructions from our customer support team.

Once your return request has been reviewed, we will provide the applicable return address and instructions.

4. Return Shipping

For returns made under our voluntary 30-day trial/change-of-mind policy, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service and keeping your tracking information until your return has been completed.

Where a product is faulty, defective, incorrectly supplied or otherwise covered by the Australian Consumer Law, return costs and remedies will be handled in accordance with your rights under that law.

5. Refunds

Once your return has been received, we will inspect the returned products.

If the return meets the conditions of our 30-day trial, the applicable refund will be processed to your original payment method.

Our 30-day trial is an additional voluntary benefit offered by TRIMZY and does not exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.

Depending on the circumstances, Australian Consumer Law may entitle you to a repair, replacement, refund or other remedy where a product fails to meet applicable consumer guarantees.

Need Help?

If you have any questions about your order, delivery or return, please contact us: