Privacy Policy

TRIMZY respects your privacy and is committed to handling personal information responsibly and in accordance with applicable privacy laws.

This Privacy Policy explains what personal information we may collect, how we collect and use it, when it may be disclosed, how it may be stored, and the choices and rights available to you.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Personal Information We May Collect

When you visit our website, place an order, contact customer support, subscribe to communications or otherwise interact with TRIMZY, we may collect information including:

• Your full name.

• Telephone number.

• Email address.

• Shipping and billing address.

• Order and purchase information.

• Information you provide when contacting customer support.

• Technical and usage information, including IP address, device type, operating system, browser type, pages viewed, interactions with the website, referral source and similar technical information.

• Information collected through cookies, pixels and similar technologies.

Payment and credit card information is processed through payment processors and secure payment systems.

Where payments are processed directly by our payment providers, TRIMZY does not store your complete credit card details on its own systems.

How We Use Personal Information

We may use personal information for purposes including:

• Processing and managing orders.

• Arranging and tracking deliveries.

• Providing customer support and responding to enquiries.

• Managing returns, refunds, product issues and our 30-day trial.

• Processing and verifying transactions.

• Detecting and preventing fraud or misuse.

• Operating, maintaining and improving our website and services.

• Analysing website activity and performance.

• Improving the customer experience.

• Maintaining the security of our website and systems.

• Meeting applicable legal, accounting and taxation obligations.

• Sending transactional communications relating to orders, deliveries or customer service.

• Sending promotions, offers, product updates and other marketing communications where permitted by applicable law.

• Measuring, personalising and improving advertising and marketing campaigns where permitted by applicable law.

How We Share Personal Information

We may disclose or provide access to personal information to service providers and other third parties where reasonably necessary to operate our website, fulfil orders and provide our services.

These may include:

• Shipping, fulfilment and logistics providers.

• Payment processors and payment service providers.

• E-commerce and website hosting providers.

• Customer support and communications platforms.

• Email and messaging providers.

• Analytics and measurement providers.

• Advertising and marketing platforms.

• Technology and security providers.

• Professional advisers where reasonably required.

We may also disclose information where required or authorised by applicable law, a court order or a lawful request from a competent authority, or where reasonably necessary to prevent fraud, protect our legal rights or deal with legal proceedings.

We do not sell customers' personal information to third parties in exchange for payment.

International Processing and Disclosure

TRIMZY operates an online business and uses service providers, technology platforms, fulfilment partners and other suppliers that may operate in countries outside Australia.

As a result, personal information may be processed, stored or accessed outside Australia, including where this is reasonably necessary to process orders, arrange international fulfilment and delivery, process payments, provide customer support, operate our website, analyse website activity or provide advertising and marketing services.

The countries in which information is processed may vary depending on the service providers used by TRIMZY from time to time.

Where applicable law requires us to take particular steps in relation to overseas disclosure of personal information, we will take reasonable steps to comply with those requirements.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, maintain security, understand website activity, measure performance, improve the customer experience and support advertising.

Third-party analytics, measurement and advertising technologies may also operate on our website, including pixels and similar tools used by advertising platforms.

These technologies may collect information about website visits, page views, interactions, purchases and other events, subject to the settings of those services and applicable law.

You may be able to restrict or block cookies through your browser settings and, where available, through consent-management tools provided on the website.

Blocking certain cookies may affect the functionality of parts of the website.

Marketing Communications

Where permitted by applicable law, and where any required consent has been obtained, we may send communications about promotions, offers, products, updates and other marketing content.

Marketing electronic messages will include a way to unsubscribe where required.

You may request to stop receiving marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

We will process unsubscribe requests in accordance with applicable Australian law.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications reasonably necessary for an existing order, delivery, customer service request or other existing transaction.

Data Security

We take reasonable administrative, technical and organisational measures appropriate to the nature of the information we handle to help protect personal information against unauthorised access, misuse, interference, loss, alteration or disclosure.

However, no internet transmission, electronic storage system or computer system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including managing orders, providing services, maintaining business records, complying with legal, accounting and taxation obligations, preventing fraud and protecting legal rights.

Where personal information is no longer reasonably required and applicable law does not require us to retain it, we may delete, destroy or de-identify it as appropriate.

Access and Correction

Subject to applicable law, you may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to a request in order to protect personal information from unauthorised access or modification.

Certain information may need to be retained where retention is required or permitted by applicable law, including for accounting, taxation, fraud-prevention or legal purposes.

Privacy Questions and Complaints

If you have a question, concern or complaint about how TRIMZY handles your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will review privacy enquiries and complaints and respond within a reasonable period, taking into account the circumstances and any requirements under applicable law.

Where applicable, you may also have the right to make a complaint to the relevant privacy regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies, service providers or applicable legal requirements.

The updated version will be published on our website and will take effect from the date of publication unless otherwise stated.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact TRIMZY:

Email: support.trimzy@gmail.com